Dear our valued guest, Thank you so much for this impressive review and we are grateful that you thought of us and took time out to write it. We are so pleased that you were well looked after during your stay with us in the meantime thrilled to hear that you enjoyed all the aspects of your holiday from the royal wing, the room, the cleanliness, and the service. Happy also to hear your encouraging comments on our staff, they are absolutely our best asset; they are the ones who make ends meet. We always pride ourselves on our customer service and we look forward to taking good care of you once again when we are lucky enough to welcome you back to your home in the sun. It has been a delight to have you with us and thank you once again for the kind words. Yours sincerely, Hotel management