Mamlouk at night - Picture of SUNRISE Mamlouk Palace Resort, Hurghada
Photo: Mamlouk at night
From Review : Should have been 5 stars BUT ...... of SUNRISE Mamlouk Palace Resort
Check In— / — / —
Check Out— / — / —
Guests
+4
We stayed 3 weeks at the Mamlouk Palace in December and January as we enjoyed the longest holiday we ever had. We enjoyed a great holiday in a lovely hotel which offered great food, large clean rooms, a properly heated pool and its own beach. The location for us was perfect as…
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Date of stay: December 2014
Response from MamloukPalace, Guest Relations Manager at SUNRISE Mamlouk Palace Resort
Responded 28 Jan 2015
Dear Value Guest, First of all we would like to thank you for choosing SENTIDO Mamlouk Palace Resort as your holiday destination. We are glad to read that you have enjoyed a great holiday in our " lovely hotel", the great food, your room, our heated swimming pool and our beach. It's very kind from you to notice the hard work of our staff to make your holiday more wonderful. We thanking your for your comments about the check in and check out procedure. We have passed your comments to the department head. We would like to apologize for the inconvenience happened with the payment of the restaurant in our sister resort. We are really sad that this happened and we will make sure that this will not happen again. Please be informed that our reception staff was only following the hotel policies and didn’t mean to upset you. We hope that we can welcome you soon again in your “second home” SENTIDO Mamlouk Palace Resort. Best regards, The Holiday Concierge Team
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