Interior - Picture of Mercure Hurghada Hotel
Photo: Interior
From Review : Good staff, but some improvements needed of Mercure Hurghada Hotel
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+7
Apologies as this is going to be a slightly long review as quite a bit to say. I so want to give this hotel 5 out of 5, and it would be if it was purely based on the hotel staff, but there are a few things that do let this hotel down. One of the biggest positives about this…
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Date of stay: November 2015
Response from Atta E, General Manager at Mercure Hurghada Hotel
Responded 17 Nov 2015
Dear Guest, We would like to thank you for choosing Mercure Hurghada Hotel for your recent stay in Egypt. Your feedback is very important for us and we would like to thank you for your positive review posted online. I am extremly delighted to know that you have admired the generous welcome and care of our staff. Concerning the internet connection, kindly be informed that we are actually working on the project to increase the connection and provide it in rooms and all public areas. Concerning the All Inclusive formula, we propose a service according to the rate and all information were communicated to all travel agencies who should have share it with you. A wide range of cold and hot drinks are served in all the restaurants and bars, we can easily serve Mojito, fresh juices, espresso, wine at all time as well as cappuccino and other costly beverage items but this will definitely have a direct influence on the package rate. Taking into consideration that our guests’ needs are dissimilar, we have created the ultra all inclusive package which is offered at the cost price for those who wish to add extra comfort to their stay. Concerning the sellers kindly be informed that the issue has been addressed to the concerned personal. Mercure Hurghada tries to keep the image of an international hotel and welcome every week more than 14 nationalities and keep a balance between all nationalities according to the Market demand , it’s not always easy to satisfy and manage over 14 nationalities but it permits us to create a friendly ambiance, learn about other culture and traditions. Please be assured we take all points seriously and we are thankful you brought this to our attention. With pleasure, I shall share your praise with the team with a special mention to those named in your review. Mercure team is waiting for you for another holiday. Atta EL DESSOUKY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis
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