Dear TBBGermany, Thank you for taking the time to share your feedback. While I genuinely wish you'd had a better experience, it is feedback like yours that we learn from and use to improve. We work very hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you would like to give us a chance to earn back your trust, I can assure you that we will do our utmost to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mahbubor Rahman General Manager