Dear Guest, Thank you very much for sharing your experience with us. I am happy to read that you found our facilities and services to your satisfaction. On the other note I was very disappointed to read your comments regarding the lack of welcoming and eye contact at reception. It is good that our Front Office Manager took great care of you both on your arrival and departure. I trust to welcome you again on next trip to Istanbul. Sincerely, Erkan Ogut, General Manager