Window View - Picture of Sofitel Legend Metropole Hanoi
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From Review : The place to stay in Hanoi! of Sofitel Legend Metropole Hanoi
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Guests
+6
Beautiful hotel in the French Quarter of Hanoi which gives you peace and quiet from the busy Vietnamese life. The ground was delightful and the hotel had alot of history from the French occupation and Vietnam War. Sevice was very good but I wouldn't trust the concierge's…
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Date of stay: June 2016
Response from SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi
Responded 2 Jul 2016
Dear DeathByFood, Thank you so much for the review about your recent stay at Sofitel Legend Metropole Hanoi. We are pleased to know that you enjoyed your experience. Be assured that we will share your warm words with our entire team. However, we truly regret that our concierge service did not meet your experience. It would be most helpful if you could share with us more details of your negative experience via email h1555-gm3@sofitel.com so we would have clear picture to review with the team deeply. We do value direct customer feedback as well as opportunities to improve on our offering and services. We appreciate your sharing and we look forward to welcoming you back soon to Sofitel Legend Metropole Hanoi. Sincerely, Franck Lafourcade General Manager Sofitel Legend Metropole Hanoi
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