Dear Seira, Thank you for choosing to stay at Centre Point Hotel Sukhumvit 10 and for taking the time to write a review regarding your stay with us. At Centre Point Hotel Sukhumvit 10, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon through review of the situation, we narrowed the cause to the departments concerned, we always awareness and care our customer when we in the high occupancy period may cause defectiveness, nevertheless we take your issues very serious and will try our best in order to continually improve upon our product and service. Your kind comments are imperative for us to improve the service and quality we offer, making your comments always welcome. Sincerely yours, Suthee C. Front Office Manager