Balcony - Picture of X'tan Ha Resort, Ambergris Caye
Photo: Balcony
From Review : Relaxing, Beautiful and Friendly Staff of X'tan Ha Resort
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Guests
+16
First, from the bottom of my heart, let me say THANK YOU to the entire X'tan Ha staff for making this the best family vacation experience we've ever had! Warren is the kindest and most helpful person on staff (he seriously deserves a promotion)!!! Warren was even willing to…
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Date of stay: June 2016
Response from DirGuestSrv, Guest Relations Manager at X'tan Ha Resort
Responded 6 Jul 2016
Thank you for taking the time to share your review! We were truly delighted to read about your stay with us and are grateful that you chose to share your experiences here for the benefit of other travelers. We would like to take this opportunity to comment on the miscommunication that occurred when you brought your fresh catch fish to the restaurant to be prepared. We would like to extend an apology to you as your expectations were not met in this regard. We do hope to make it up to you on a return visit. Please contact our restaurant directly at dining@xtanha.com.
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