Dear David, Thank you for staying with us at Hotel Palazzo Zichy. It indeed is our goal to fulfil or even exceed our clients’ expectations; however, I am sincerely sorry that we could not meet yours. I believe that the type of our property does not suit your personal taste and needs. Despite of this I wish we had been able to have a discussion of your problems upon arrival or during your stay. I am convinced that we would have been able to find solutions for some of them and provide you information about existing services that you were missing. I hope that despite of the negative impressions you had a good time in Budapest and you were able to enjoy your city break. Best regards, Gabor Flesch