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Window View - Picture of InterContinental Adelaide, an IHG Hotel

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From Review : Neighboring casino ruins the check-in experience of InterContinental Adelaide, an IHG Hotel
Neighboring casino ruins the check-in experience
Fantastic service and roon
Beautiful hotel
Top class service
bathroom
Pastries part of full breakfast (room service)
Slava K wrote a review Apr 2017
Brooklyn, New York3,546 contributions214 helpful votes
+5
4.0 of 5 bubbles
When you stay at 5-star properties like Intercontinental, you have certain expectations, and when they don't get met, you get disappointed. When you arrive by a car, you expect someone to get the car keys, and unload the vehicle so you can proceed to the reception area to do
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Date of stay: March 2017
Response from ICAManagement, General Manager at InterContinental Adelaide, an IHG Hotel
Responded 6 Apr 2017
Dear vkramaro, Thank you for your candid comments and overview of your recent experience at InterContinental Adelaide. I do understand your frustrations with the arrival experience you encountered and thank you very much for providing me with this feedback. I will mention that our hotel valet team look after hotel guest vehicles and the casino team handle their own client vehicles. At the time you arrived it is possible that a higher demand for hotel guest parking required for our valet team to utilise the casino designated area for a short term. Nevertheless, your feedback is important and we have taken this on board for staff training. It is good to know that overall your time at our hotel was most enjoyable and we thank you for choosing to stay at InterContinental Adelaide. Kind regards, Andreas Ludwig General Manager
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