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Pool - Picture of Sheraton Grand Mirage Resort, Port Douglas, Port Douglas

Photo: Pool

From Review : 2 star service , 5 star resort? of Sheraton Grand Mirage Resort, Port Douglas
2 star service , 5 star resort?
Horribly managed
Great pools
Beer bottle left for 3.5 days next to the pool
Better places elsewhere
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Ashley S wrote a review Nov 2018
Sydney, Australia9 contributions1 helpful vote
From the unwelcoming front reception staff who was rude upon checkin to the lagoon pool staff who are absolutely hopeless , this 5 star resort is not matched with 5 star service. Patrons choose to come back somewhere based on their experience and ‘feeling’. We were made to feel
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Date of stay: November 2018
Response from Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas
Responded 8 Nov 2018
Dear Ashley S, Thank you for your feedback and for detailing areas where your expectations were not exceeded on this occasion. Should you choose to return to the resort in the future please do contact me directly so I may ensure an enjoyable return visit. Kind regards, Steve Molnar General Manager
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