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Window View - Picture of Shangri-La Hotel Sydney, Sydney

Photo: Window View

From Review : Room great but stopped there of Shangri-La Hotel Sydney

Shangri-La Hotel Sydney

8045 reviews
#75 of 204 hotels in Sydney
  • Room great but stopped there
  • Not a chocolate high tea
  • Only for the view
Room great but stopped there
Not a chocolate high tea
Only for the view
Over Rated
View from Horizon window of the sunrise on our last day in this lovely room
Over Rated
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

Other Recent Reviews

Nice hotel
February 2021
Lovely view
February 2021
Read all 8,045 reviews
Helena M wrote a review Oct 2018
Mairangi Bay, New Zealand386 contributions72 helpful votes
+2
Room great but stopped there
The room and view were unbelievable . We paid for breakfast for the two nights we stayed at the hotel but only went the first morning due to the fact it was packed and like a zoo . In no way Was it like a 5 star restaurant experience it was decidedly average . The lifts were…
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Date of stay: September 2018
Response from Kieron H, Resident Manager at Shangri-La Hotel Sydney
Responded 21 Oct 2018
Dear Helena M, Thank you for sharing your feedback. I am sorry to hear you were disappointed during your stay and we apologise that your experience did not meet Shangri-La Hotel, Sydney’s standards. Rest assured the points you have mentioned have been raised with our team at Café Mix and Front Office. As a result of guests feedback, we have embarked on a multi-million dollar lift refurbishment programme that will deliver a faster and more efficient experience. These works will cause some delays in peak times, but it won’t be long until you receive the full benefit of this upgrade in the coming months. I am pleased to hear you enjoyed your room and view, and that our concierge team were able to delight you. If you would like to discuss this matter further, please do not hesitate to contact me directly at Kieron.hunt@shangri-la.com. Kind Regards, Kieron Hunt Resident Manager
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