Dear Gotthebluesforred, Thanks for taking the time to provide such detailed feedback on your recent stay, how lovely it was to read! Our message system has been recently implemented, which we have received some great feedback on thus far. Thanks for mentioning how you enjoyed this during your visit. It sounds as though Little National was just the hotel for you, from the comforts of your room to the expansive communal spaces and even the small touches. We look forward to welcoming you back soon! Kind Regards, Madi