Pool - Picture of Roca Nivaria Gran Hotel - ADRIAN Hoteles, Tenerife
Photo: Pool
From Review : lovley place and beautiful hotel but service not a 5 star of Roca Nivaria Gran Hotel - ADRIAN Hoteles
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i traveled to this hotel with family of 4 rooms and hotel itself amazing location also good.clean and spotless.. only the food i did not like and the entertainment at night was not that great. staff at reception very helpfull and very nice, but the staff in restaurant not been…
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Date of stay: May 2015
Response from GM_Adrian_Hoteles, Propietario at Roca Nivaria Gran Hotel - ADRIAN Hoteles
Responded 18 May 2016
Dear Guest, We really feel sorry to read we didn´t reach your expectations and that you have disappointed feelings about your stay. We can confirm that our hotel has an increasing number of repeater guests, which means their complete satisfaction with the hotel and its complete staff as 5 star and its 5 star services, as well as the perfect relationship between price-quality of the gastronomic offer, but we are also aware that we cannot please everybody. Apologize for not having responded at your expectations, but wishing you a lot of success in the future with your next holidays. Maybe a try of our sisterhotel Jardines de Nivaria of our Adrian Hoteles Family, being also a very good 5* hotel with exquisite cuisine, re-opening in September after a complete renovation, and probably willing to respond more to your personal expectations. Kindest regards, The Hotelmanagement
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