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all most not see nothing - Picture of Boncardo Hotel, Finale Ligure

Photo: all most not see nothing

From Review : family vacation of Boncardo Hotel
all most not see nothing
family vacation
ottima posizione
la nostra camera
super small door of elevator
cracked balcony
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Other Recent Reviews

ciprisam wrote a review Jul 2019
Oradea, Romania594 contributions32 helpful votes
+15
We booked 3 nights for a family 2 adults and 2 kids and one baby (7months), last week. The reception desk gave us the opportunity to chose between interconted room with side view or one bigger room with front sea view, so of course we chose front sea view. We were WERY
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Date of stay: July 2019
Response from giu528, Proprietario at Boncardo Hotel
Responded 18 Oct 2019
Dear Guest, We are sorry to hear that we did not succeed in making your stay a memorable one. By reading your post we figure out that either we are a disaster or you are very difficult person to please. We do not like to go too much into details in this forum but in the interest of other readers we do need to point out some of your comments: - first of all You booked a triple room (2 adults + 1 child) through booking.com but at Your arrival we noticed You were 5! It was a big problem for us to give You a room suitable for Your family because we were full in July and there was such a big difference in Your reservation and the reality. Despite this fact, we managed to find a solution instead of telling You to find another place to sleep : in July it is almost impossible. -The triple room You booked was supposed to be on the third floor (were You don't see palms) but since You were 5 people and You needed a bigger room, we gave You a room on the 1st floor, where You still have sea view but also palms view. -Our continental breakfast offers a selection of home made cakes, croissants, jams and different types of bread, fresh fruits, cereals but also we offer a savory choice too : ham, cheese, salami, and eggs . We are sorry you didn’t find anything you liked, You could have asked for vegetables to the Maitre. - Please allow us to express our sincerest apologies for what You heard in the lobby : it was not our intention to make this discussion public but the Hotel is a small human community and sometimes it can happen. We are deeply sorry this caused You any sort of inconvenience. - During summer and high season we normally sell rooms just with half board or full board treatment : with this kind of service in July beach is included in the rate. With bed and breakfast treatment beach is not included (it is very clear in our booking.com page). Stone and peebles come with the sea, but we assure You that a lot of families with children come here and are very confortable on the beach. -Our Hotel was built 100 years ago and of course the building can’t be modern. Every winter when we close we spend a lot of money to maintain and run this Hotel and we have to say that the influence of the sea and its salt creates a lot of damages but we assure You that everything is under control and the pictures You made about our cracked balconies show something that it is just on the surface. We fix them every winter. - You explained Your disappointment in Your stay just at the end of Your holiday, when You were about to leave. Sometimes it is better to express your feeling DURING your stay, so the Hotel staff can at least try to fulfill Your needs. - We noticed You posted a picture with a Madonna statue we have on the 1st floor. We don’t know Your intention in doing that, but we don’t have to hide our faith and we are proud of it . This does not mean that we want to impose anything to anyone. We are not claiming to be the best Hotel in the world and the challenging clients remind us that we have to keep on working hard to try to delight as many guests as possible. Best regards, HOTEL BONCARDO
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