Dear BluePointer Thank you very much for choosing Fosshótel Reykjavík and letting us have an impression of your stay. I really appreciate the time and attention you have given to giving us such precise feedback on your most recent visit. It was our pleasure to be your host during your time in Reykjavík and we are more than pleased to hear that we surpasses most of your expectations. First, let me mention how sorry we are for not providing the wakeup call we had promised and for the lack cleanliness in your room. Now, usually we get faultless comments in regards of our housekeeping service therefore, I am very saddened to read of your experience. Further information about your booking would be much appreciated, in order for us to carry out a full investigation of the quality of your room and to see how we failed to provide you with a wakeup call. This is my email address firstname.lastname@example.org It fills me with great joy to learn that you felt our service was outstanding. We take great pride in our personalized service here at Fosshótel Reykjavík and I am thrilled to learn that my staff did everything possible to make your stay a memorable one. I am also pleased that you had the opportunity to enjoy our fine Breakfast buffet. We do pride ourselves with our great verity of food we serve at the breakfast buffet. We try to respect all wishes for each continents of the world every day of the week so that everyone can find a breakfast suitable for their taste and desire. We are indeed fortunate to be blessed with one of the best location in the city with the main street in only a five minute walking distance yet far enough to be bothered by the busy night life during the weekends and of cores the cherry on the top being the pick up right in front of the hotel for your excursions. Reykjavík is unfortunately a bit pricy destination, however we do try to keep our prices low here at Fosshótel Reykjavík and we are indeed quite comparable to other restaurants and bars in which is not often the case with four-star hotel in a capital district. We are most grateful to you for your generous comments and we hope to welcome you back for another memorable stay in the future With much appreciation, Dagrún Antoinette Pettypiece, Guest Relations Manager.