We are a mature couple who booked into the Hotel Monica for 3 days in Sept 2012, on arrival the lock did not work and we were left sitting in the bed room, the room did not have a bathroom, safe or fridge which is what we ordered and the air conditioning did not work ( warm air ) The...
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Dear Madam/Sir,
you booked through an online agency a "twin room with shared bathroom": When you got here were disappointed because there was no private bathroom in the room. All the rooms of the hotel have their onw private bathroom except that one and we never had refrigerators in any room. We were full that day so we could not...
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