Window View - Picture of Magic Cristal Park Hotel, Benidorm
Photo: Window View
From Review : Great hotel of Magic Cristal Park Hotel
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Guests
We have been here for two weeks and I can safely say the staff are really helpful couldn't do more for you The best thing that me and my boyfriend can say is the magic cafe because of Marc and amaya they always make the night really fun I am going to miss them they always made…
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Date of stay: October 2015
Response from Santiago S, Hotel Manager. at Magic Cristal Park Hotel
Responded 27 Oct 2015
Dear Amy C, We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel. We also appreciate the comments about the Food Service and his variety, The Magic Café and his great entertainment team with Marc and Amaya and the excellent All Inclusive Offer with Brands. We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations. Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority. Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement. Yours sincerely, Santiago Senz Manager Magic Cristal Park Hotel
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