Shower - Picture of Sandman Signature Newcastle Hotel, Newcastle upon Tyne
Photo: Shower
From Review : FILTHY DIRTY ! Check under your sheets of Sandman Signature Newcastle Hotel
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Guests
+7
The rooms available through cheap websites are disgusting - they are tiny and filthy dirty! The room smelt of urine and upon closer inspection under the sheets, there were severe body fluid stains. Now. I appreciate what goes on in hotel rooms BUT it is the hotels job to make…
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Date of stay: June 2016
Response from Debbie H, Guest Relations Manager at Sandman Signature Newcastle Hotel
Responded 9 Jun 2016
Dear nicholamclaren I am sorry to hear you have had a disappointing and dissatisfied experience whilst staying with us at our property, I ensure you this is not to our usual high standards we offer to all booking suites alike, I would like to stress this is completely not in line with our 4* service and hospitality. Please can I ask that you email myself your details, I would like to discuss this in further with you either over the phone or email. My email is gsm_newcastle@sandmanhotels.co.uk Again thank you for bringing this matter to my attention. I hope we can speak soon. Kindest Regards Debbie Guest Services Manager
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