Hi, Roger - I'm sorry to hear that you didn't enjoy the sandwich onboard. All of our catering is supplied by businesses local to our route who are as passionate as we are about great quality, locally sourced ingredients, so it's disappointing to hear that your sandwich didn't live up to this standard. If you could get in touch with us on firstname.lastname@example.org with the details of your service, we can investigate this to see what's gone wrong. Once again, I am sorry that you did not enjoy your sandwich, and that you feel our responses are 'bog standard' and 'disinterested', this is not the case at all - we respond to each review individually and help in the best way we can. Kind regards, LNER.