Dear tards92, Thank you for taking the time to complete our on-line satisfaction survey regarding your recent stay with us here at the Hilton London Kensington. Your comments about the Hotel and the staff are appreciated. Our commitment at the Hilton London Kensington is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our procedures and services where necessary. I was delighted to read that you have enjoyed your stay with us and that you found the hotel and members of our team to be outstanding. I will ensure your comments and scores are passed on to them. Once again we thank you for choosing the Hilton London Kensington, and we hope to welcome you back on your next stay in the London area. Kind regards, Takis Melitsiotis Director of Operations