Food - Picture of One Twenty One Two, London
Photo: Food
From Review : I would say 0 Zero 0 Zero of One Twenty One Two
One Twenty One Two
905 reviews
#1384 of 19192 restaurants in London
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2
Mon, 04/12
20:00
Other Recent Reviews
Not the 5* Hotel experience I would have expected
November 2023
Great historic building. Lovely staff
November 2023
Dated decoration in what could be an impressive restaurant! However it fails to impress due to lack of atmosphere, tired wallpaper, feeling of emptiness, like it almost belongs to a beer time in the past. The salmon and duck of the starters were fine, but didn't bring anything…
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Date of visit: January 2016
Response from horseguardsLDN, Manager at One Twenty One Two
Responded 4 Feb 2016
Dear Julian R, Thank you very much for taking the time to review One Twenty One Two Restaurant and for sharing your recent experience with us. It is always disappointing to receive negative feedback and I sincerely apologise you felt unsatisfied with the ambiance of the restaurant and quality of food you received at dinner. I would like to assure that I have shared your feedback with our Food and Beverage Manager and our Executive Head Chef regarding your experience. Please feel assured that your comments have been addressed accordingly with the team in order to prevent this from happening again. I am very happy to read that the team were apologetic and attempted to rectify the situation and the service you received from the team was of a high level, it has been a pleasure to share these comments with them. Please may I kindly ask that you contact me directly on +44 (0) 207 451 0413 so we can discuss your experience further as this is not the level of service we wish to aspire in a 5* hotel. Once again thank you for taking the time to share your valuable feedback and I hope that we will have the opportunity to welcome you back soon and showcase our true potential. Kindest regards, Michael Penny, Front of House Manager
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