Dear janetteproud, Thank you for your continued loyalty to Claridge's and our afternoon tea offering, I appreciate you taking the time to share your comprehensive and constructive feedback following your most recent experience. I would very much appreciate the opportunity to correspond with you further to make amends for the shortfalls which you have experienced. Please reach out to myself directly on jlyons@claridges.co.uk. I very much look forward to hearing from you. With kind regards, Jim Lyons Food and Beverage Manager