Dear paauguste, Thank you for sharing a review following your recent visit to the Foyer and Reading Room. I was glad to read that Attila has elevated your experience following the under par welcome which you have received. I will of course be sharing your comments to ensure that the arrival experience is warm and engaging as one would expect at Claridge's. I also note your constructive feedback regarding the 'ladies room'. I can assure you as part of our ongoing restoration project this area will be restored and enhanced in the near future. If I can be of assistance at all for future reservations please do not hesitate to reach out to me directly on jlyons@claridges.co.uk. We look forward to welcoming you back to Claridge's soon. With kind regards, Jim Lyons Food and Beverage Manager