Landscape - Picture of Chicheley Hall
Photo: Landscape
From Review : Hm, Not sure I would go again. Actaully I am. of Chicheley Hall
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Guests
+28
This is properly the hardest review that I have had to make, this old “mansion” and its surrounding grounds mostly kept in its original pre Victorian style is the frame for a perfect stay. The gardens take you back to the Victorian tea parties and cricket and the hotel ooze with…
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Date of stay: July 2016
Response from Charles E, Operations Manager at Chicheley Hall
Responded 9 Sep 2016
Thank you very much for taking the time to write your feedback after your recent stay with us at Chicheley Hall. I'm sorry to read that your stay with us was not what you had expected from a De Vere hotel. We always welcome feedback because it can help us improve our service and you certainly have given us lots of ideas to think about and it shall be discussed with the team at our next meeting. We strive to deliver excellent customer service even though there are areas in the hotel that we have no control over at present. The service that you received is not our standard. I will have a word with the team to bring your comment to their attention. We do indeed have some younger members in my team and it is very much my responsibility to support them though training and coaching to give them confident skills to look after our customers. I will ensure we continue to focus on this. Please accept my sincere apology. I do hope you will use us again in the near future. Kind regards, Charles Eschauzier
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