Dear georgiaman Thank you for taking the time to share your feedback. We are happy to know you enjoyed the thermal experience. Let me express my deepest apologies if we were not able to meet your expectations, I would appreciate if you provide more details specially as you mentioned management was not very helpful in resolving your issues, you can contact me directly at customerservice@tabacon.com so I can review internally with our staff, our aim is to provide a memorable experience to all our guests. As you mentioned we have updated most of our rooms, this year we will finalize the renewal of the standard rooms to become them in an Orchid room with a modern style and unique tropical touches. We appreciate your With kindest regards Yendry Espinoza Resident Manager