Dear Elizabeth, I appreciate you have taken the time to share your thoughts about your first visit to the Barut Lara with our recent and future guests on Tripadvisor. I am absolutely delighted to read that we were able to impress you with our faultless service, dedicated staff, immaculate grounds, comfy accommodation, and entertainment team. Our goal is to ensure every guest experience is both exceptional and memorable - I am very pleased we exceeded your expectations! However, I was very surprised to see your comments regarding one of our staff members, because our team is all guest service professionals fully trained on service. Please know that I take all feedback seriously since it gives us a chance and indication of where we could improve. Again, thank you for your time. I look forward to welcoming you and your family back for another memorable experience in a future. Kind regards, Tülay KARACAOĞLU | General Manager