Dear janelled, Thank you for choosing Hyatt Ziva Los Cabos as host for your recent vacations and for taking the time to share with us your five stars review about our Resort. Your first-hand experience truly help other families that travel together. We are proud to know the service you received from the staff members was consistently first class as well as the facilities and accommodations of the hotel. One of our main commitments as a team is to ensure unforgettable experiences to our guests on their trips back home. Allow me to thank you once again for your comments and on behalf of Hyatt Ziva Los Cabos, we genuinely hope to have the opportunity to welcome you again soon. Sincerely, With Service From The Heart, Francisco J Silva General Manager.