Dear stansnikki, Thank you for choosing Hyatt Ziva Los Cabos as host for your past vacations, we highly appreciate your preference and the time you have taken to share with us a review. We are delighted to know the facilities and accommodations exceeded your expectations; likewise, we are proud to know the level of service you received from every colleague was consistently first class. That is why one of our main commitments as a team is to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon. Allow me to thank you once again and on behalf of Hyatt Ziva Los Cabos colleagues we hope to have the opportunity to host you again soon. With Service From The Heart, Francisco J Silva General Manager.