Dear Aissie-Traeler-59; We truly value your kind comments and your preference. Thank you for share your comments. We want that all our guests take the best memories and experiences from our Resort, our service and the friendliness of our staff, from the first to the last moment we strive to create a unique atmosphere to make feel all our guest more than welcome. We hope to have another chance to host you in the near future. Best Regards Francisco J. Silva General Manager Hyatt Ziva Los Cabos