Dear Guest, Our main goal is to exceed all our guest expectations with the best quality, we appreciate your comments. Our staff is committed to offer the best service always with a sincere smile, we love to serve and we are delighted to learn that you had a great time. Please allow me to apologize for the non intentional inconveniences that you experienced in your suite, we took the proper actions to avoid this occur again. We will be waiting for you with open arms. Best Regards Francisco J. Silva General Manager Hyatt Ziva Los Cabos