Sunset at Beach - Picture of Ana y Jose Hotel & Spa, Tulum
Photo: Sunset at Beach
From Review : Very, very nice of Ana y Jose Hotel & Spa
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Guests
The room and restaurant were excellent. Every meal was fabulous, and the room was clean, quiet, and pleasant. Housekeeping was excellent. We were not permitted a 2d floor room because we had children, but when I made a mistake in reservations, I was able to easily correct it.…
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Date of stay: October 2006
Response from Jackeline, Owner at Ana y Jose Hotel & Spa
Responded 15 Nov 2006
Dear Guest: thank you very much for taking the time to write your review. I am very concerned about the response you got at our front desk. We are constantly improving the quality of the hotel and specialy our service, please give me your last name so I can locate your reservation and the name or description of the person that should not have answered you in this manner. We would be very greatful for your help since, small details and good service or what make a difference in any vacation experience. We appologize for this and thank you very much for your time. Jackeline Gibbs
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