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Balcony - Picture of El Dorado Royale, Playa del Carmen

Photo: Balcony

From Review : Very Disappointing! of El Dorado Royale
Very Disappointing!
Pool cabanas
                  Gorgeous view from breakfast spot
our oceanfront junior suite

Other Recent Reviews

Disappointed
May 2024
Michael T wrote a review Feb 2016
Vancouver126 contributions45 helpful votes
+24
2.0 of 5 bubbles
Stayed here January 6th-16th, Check in was quick and i was put in building 11 which is nice but the room was close to the lobby and i wanted something closer to the beach with a swim up room, so for 850 peso i upgraded to building 3, The room was very nice, and was great to be
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Date of stay: January 2016
Response from KarismaHotelsResorts, Director General at El Dorado Royale
Responded 11 Feb 2016
Dear Michael T Thank you for your time sharing your feedback from you recent stay with us. We are disappointed to hear that we may have fallen short in meeting your expectations. We are sorry that you found some details with the quality in your room. We hold high standards for the quality of all our rooms and service so we are sad to hear that those standards were not upheld. However, we take pride in receiving the great comments from you about jojo´s and cabana pizzeria and we would like you to know that we have addressed your experiences with our room service. We invited you to contacto us directly to customerservices@karismamexico.com Thank you for staying with us. We hope you reconsider and return to visit us in the future.
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