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Beach - Picture of Iberostar Cozumel

Photo: Beach

From Review : Exceeded our expectations of Iberostar Cozumel
Exceeded our expectations
Flamingo near Lobby area
Superbly equipped diving club
lunch buffet
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ragthepuck wrote a review Apr 2016
3 contributions6 helpful votes
We read all the reviews and were prepared for the bad. But in my opinion all the negatives stated in other reviews (musty room, poor and noisy air conditioning, intermittent hot/cold water in shower, food quality, cats in heat etc) are far overstated, if not downright incorrect.
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Date of stay: April 2016
Response from Quality manager I, Quality Manager at Iberostar Cozumel
Responded 5 Apr 2016
Dear guest, Thank you very much for sharing these kind words It has been great to read how much you enjoyed the beauty of our hotel and its grounds. It is our intention to provide pleasing and clean accommodation and great gastronomy in order to exceed our guests´ expectations so they like you, can continue to enjoy their vacation in fond memories after they have returned home again. Last but by no means least we thank you for your kind words about our team here at IBEROSTAR Cozumel, they are one of our hotels main strengths and we will certainly pass on your compliments to all involved in making your holiday a special one. Your recommendation is appreciated and we hope to see you again soon Kind regards, Quality Manager IBEROSTAR Mexico
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