Dear Ghislaine C: First of all I send a cordial and respectful greeting by the Directorate General of Barcelo Costa Cancun Hotel. We infinitely appreciate your feedback, always with the aim of improving the quality of our services. We regret any inconvenience you had during your stay with us, in the first room, but always we act quickly to solve the problems of our guests, to make your stay more pleasant. On the other hand we appreciate your kind comments about our restaurant Mexico Lindo, our excellent location, close to restaurants, clubs and bars Cancun more important and the service that provided our staff, especially thanks for mentioning Chulim and Augusto Jorge Guzman, they are happy to know that your work has been valued. Waiting give us a new opportunity to improve our image before you, I send you a cordial greeting. Jessica Reyna Arechiga Assistant General Manager.