Pool - Picture of Occidental Costa Cancún, Cancun
Photo: Pool
From Review : Decent for its price of Occidental Costa Cancún
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Guests
+7
Initially we were placed on the third floor, but we asked to be moved to a higher floor which they said they would do the following day because there were no other rooms available that night. Upon arriving at the third floor room, we found the door to be broken and it would not…
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Date of stay: May 2016
Response from ASISTENTE BARCE... C, Jessica Reyna Arechiga Assistant General Manager. at Occidental Costa Cancún
Responded 18 May 2016
Dear Ghislaine C: First of all I send a cordial and respectful greeting by the Directorate General of Barcelo Costa Cancun Hotel. We infinitely appreciate your feedback, always with the aim of improving the quality of our services. We regret any inconvenience you had during your stay with us, in the first room, but always we act quickly to solve the problems of our guests, to make your stay more pleasant. On the other hand we appreciate your kind comments about our restaurant Mexico Lindo, our excellent location, close to restaurants, clubs and bars Cancun more important and the service that provided our staff, especially thanks for mentioning Chulim and Augusto Jorge Guzman, they are happy to know that your work has been valued. Waiting give us a new opportunity to improve our image before you, I send you a cordial greeting. Jessica Reyna Arechiga Assistant General Manager.
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