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Cancun: Pictures
From Review : Great family resort! of Royal Solaris Cancún
Other Recent Reviews
Fernando at Las Fuentes restaurant is awesome
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+8
Great Hotel overall - We were given a room with a king size bed on the 7th floor with a balcony with the lagoon view. (1731) A little small to my liking .... but we enjoyed having a balcony since we were able to relax outside at night while our 3 year old was sleeping. Food was…
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Date of stay: February 2017
Response from SolarisHotels, Manager at Royal Solaris Cancún
Responded 27 Feb 2017
Thanks for taking the time to share your comments regarding your recent stay. We are very happy yo know your overall stay was good and you enjoyed the food, especially the pizza and sushi by the pool, as well as the gorgeous beach and all the activities and facilities we have for the little ones. We appreciate your feedback, we are very sorry to hear about your husband's birthday, it was a miscommunication with our staff, and we are truly sorry for missing with our service in this special occasion, please accept our apologies. We'll keep working to improve in all areas, thanks for all your coments which help us know which areas need more attention. We hope you can give us another opportunity and be able to enjoy 100% your stay with us! Best Regards, Hoteles Solaris de México, ^R
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