Food - Picture of Grand Park Royal Cancun
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From Review : April 2016 Villa of Grand Park Royal Cancun
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Royal Holiday Club
February 2023
+30
Stayed 23-30 April in a Master Suite Villa. This was the most expensive, highest level room that I was able to book. Fine print states oceanfront surcharge/upgrade available at check-in. The very sweet Claudia at the front desk provided me that upgrade at no cost. I was in Villa…
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Date of stay: April 2016
Response from Carlos D, Gerente at Grand Park Royal Cancun
Responded 9 May 2016
It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. Allow me to thank you for sharing your comments as they will permit us to develop our services in order to keep delivering the best experience to our guests. Please rest assured that all the points you mentioned are already being taken care of for them not to occur to any of our guests. It would be a pleasure to host you in the near future in order for you to testify the changes managed thanks to comments like yours.
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