Beach - Picture of Grand Park Royal Cancun
Photo: Beach
From Review : Wouldn't return of Grand Park Royal Cancun
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Guests
We stayed at the resort for 6 days, just left on Christmas Eve. It was my 3rd time in Cancun and my boyfriends first. I was not satisfied. Definitely not a 5 stars. The food wasn't good and variety was at a minimum. The buffet choices were very poor. The 3 a la carte restaurants…
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Date of stay: December 2015
Response from Carlos D, Gerente at Grand Park Royal Cancun
Responded 28 Dec 2015
Thank you very much for taking your time to share with all of us this review. I regret you weren't pleased with your stay. I assure you that the circumstances you described are not typical with the high standards that we strive to provide, one of our main objectives is the satisfaction of our guests with the quality on our facilities, the food and the service. I can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction, We will be very pleased to host your holidays again to offer you an outstanding service that surpasses your expectations.
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