Window View - Picture of Hard Rock Hotel Cancun
Photo: Window View
From Review : All-inclusive is the way to go! of Hard Rock Hotel Cancun
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Guests
+7
We stayed here 4 nights, 5 days with another couple. I will start off by saying that we were sucked into paying $60 ONE WAY to the resort from airport. Leave the airport and find a taxi. They really should have a shuttle even if you pay for it can't be as bad as that was! …
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Date of stay: August 2015
Response from Chadi B, General Manager at Hard Rock Hotel Cancun
Responded 20 Aug 2015
Hello Megan Thank you very much for sharing your opinion on Hard Rock Hotel Cancun. Your feedback is highly important to us as it helps us know where we are in terms of service. Our commitment is to create authentic experiences that rock for every guest, so this is why we regret we have fallen short to some terms this time. I am going to share your remarks with team. I hope to have the opportunity to change your perception about our service, We hope to be honored with your preference in the near future so you can experience the amazing Rockstar treatment all of our guests are accustomed to. Chadi Bou Said General Manager Hard Rock Hotel Cancun
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