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Guests
+12
We arrived at the resort really early, around 7:00 am after red eye flight, it is close to the airport and we were pleased to be the first of a whole shuttle of people to be dropped off. Even though we arrived so early before check in the resort took very good care of us. They…
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Date of stay: January 2016
Response from pwinkler, General Manager at Sun Palace
Responded 22 Jan 2016
An enjoyable read! Very nice description of what caught your eye and made you feel comfortable. One day in my walking around I did feel the main pool to be a tad on the cold side and Engineering revved up the heat exchanger but it will take some time, I recognize. We try to deliver satisfaction and will go to any lengths to do so. It is very pleasing to know from you that we succeeded. We will hope to see you again soon. Best regards, pwinkler@palaceresorts.com
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