Morning view from room 716 in Turquoize Tower - Picture of Hyatt Ziva Cancun
Photo: Morning view from room 716 in Turquoize Tower
From Review : Fun sisters trip / casual bachelorette party of Hyatt Ziva Cancun
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Guests
pbshellytime wrote a review Feb 2017
Washington DC, District of Columbia29 contributions3 helpful votes+19
I came here for a casual bachelorette party for one of my sisters. We stayed in the Turquoize tower (adults only) and split most our time between the beach and the Punta Vista bar (rooftop bar & infinity pool exclusive to Turquoize guests). Noe was our waiter at Punta Vista…
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Date of stay: February 2017
Response from HyattZivaCancun, General Manager at Hyatt Ziva Cancun
Responded 16 Feb 2017
Dear Michelle B, It was an honor to host you and the rest of the group for the bachelorette party. We are thrilled to know that overall you enjoyed your experience at our resort. Thank you for your kind comments regarding the service you received, especially from Noe and Diego. It is gratifying to receive your positive comments about your experience at Tradewinds, El Mercado and Punta Vista. We are proud to deliver the true Evolution of All Inclusive. I want to offer you my apologies for the inconveniences you experienced during your stay. It our commitment as a team to exceed our guests expectations in all the aspects, and i regret for failing to do so in your case. Your comments pertaining to housekeeping and front desk are being reviewed and actions will be taken immediately. We hope that we will have the chance to welcome you back during your future visit to Cancun. Sincerely, with the Service from the Heart, Alexandre de Brouwer General Manager
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