Dear sunlover598, I appreciate your time to share your experience in your recent visit to Barceló Karmina Palace. I am delighted to know the impression you had from our lovely hotel and Manzanillo. I can assure that we take care of our guests is what we do best , our wonderful staff is always willing to go the extra mile to pamper our guests and make them feel special. The combination of beautiful grounds, food and excellent service can go a long way in providing the perfect experience that our guests so truly deserve and I am very pleased that we could do just that for you. I'm gald to know that you find very our front desk service and and check in at the airport so fast and ejoyed all the welcome shows. The rooms are designed for your confort and relax, we are so happy to know that you enjoyed it. It would honor us immensely to have the privilege to host you in the future. All our best, Montserrat Romero Guest Experience Manager