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Pictures of Sugar Beach, A Viceroy Resort - St. Lucia Photos

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From Review : Poor experience of Sugar Beach, A Viceroy Resort
Poor experience
Perfect location, BUT.......
This is me on the left. Apparently I needed to "look better" for a beach bbq
Sugar Beach, A Viceroy Resort
Great location but needs better maintenance and service.
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David A wrote a review Feb 2017
London, United Kingdom22 contributions62 helpful votes
Booked here for 10 nights and was rewarded with a building site view (see below - despite hotel being well below occupancy), mosquitoes in daily and nightly abundance despite complaints, a shuttle service that frequently took 10 minutes and once took 25 minutes, limited dining
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Date of stay: February 2017
Response from ABoersma, General Manager at Sugar Beach, A Viceroy Resort
Responded 10 Feb 2017
Good day, I would like to take the opportunity to apologise for the experience you have described in your review. It is unfortunate that you were allocated a room close to one of the new Residences that are being built at the far southern end of the property. There is currently no building work going on, but we completely understand why you were concerned about the view. It is a shame you did not accept the room move that was offered. We would have been happy to have moved you to villa with better views and more solitude. Your comments about the butler service you experienced are well received and have been shared with the department head to ensure our butlers respond promptly to calls. We do have a 24 hour central butler service so I am concerned that this was not apparent to you when it should have been. We do hope the issues that you have outlined have not left an indelible mark and that you will consider a return visit at some point in the future. We would welcome the opportunity to serve you at our best. Best regards, André Boersma General Manager
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