Pictures of Grand Sirenis Punta Cana Resort - Dominican Republic Photos
Dominican Republic: Pictures
From Review : Beautiful of Grand Sirenis Punta Cana Resort
+5
Stunning resort, a bit on the large size for my taste. Pools are excellent, however people are slobs sometimes. Staff do a great job maintaining the pool area despite this. Premium alcohol is an up charge. We traveled for a wedding. Our upgraded rooms were beautiful however we…
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Date of stay: February 2018
Response from Aquagames, Manager at Grand Sirenis Punta Cana Resort
Responded 8 Feb 2018
Hello SjeanNurse, First, we want to thank you for making us your chosen Hotel for your family holidays, we really appreciate your trust. We are much honored to know that you enjoyed our hotel, our accommodations, pool and beach time, all those details are part of our brand and the compromise that we have to offer to our guests. Our goal is your relaxation and made your stay a perfect and unique experience. We understand that some details caused that your stay was not perfect, and we offer you a sincere apology, because it is not the kind of service that we like to offer, furthermore, your observations will be used to focus on the different aspects where we can improve such as the replenishment service, and will ensure that deficiencies in service, do not occur again. This type of traveler's gastrointestinal distress is also very common in general when people eat so many different new things during their vacation. We would be glad to serve you again in the future, should you find another opportunity to return to our gorgeous paradise in the Punta Cana. Best Regards, Karla Gutiérrez Assistant Manager,
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