Our Room - Picture of Grand Sirenis Punta Cana Resort, Dominican Republic
Photo: Our Room
From Review : Excellent Relaxing Vacation of Grand Sirenis Punta Cana Resort
+7
We arrived in Punta Cana on March 30th for a one week vacation, from the time of our welcome to our departure we were treated very well by the staff and workers of the resort. Our rooms were very clean, the only downside is that the beds were a bit hard but that did not affect…
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Date of stay: April 2010
Response from Sirenis Hotels, Owner at Grand Sirenis Punta Cana Resort
Responded 23 Oct 2023
Dear Guest, We are sorry to hear that your stay and experience at Sirenis Punta Cana Resort Casino & Aqua games was a disappointing one. All comments, bad and good, are very important to us for constantly improving the quality of our service, as it is important for us to know where we have failed or fallen short of your expectations. However, we greatly appreciate all of your comments with the aim to make this the best hotel we can. With that said, we deeply regret the impression that all your family took home from our overall attention and services. We understand and apologize for the inconveniences caused to your overall holiday. This information will be passed along to the involved departments for further review. However, we deeply regret your negative impression and the inconveniences you had in some aspects of our facilities and services; we are sad that you fail to mention them and we had to find out once you were not here, as we would have loved to address them and make sure your experience was nothing less than great. it's very unfortunate we weren't able to meet your expectations during this visit. However, we would love to have another opportunity to show you the Sirenis hospitality. If there is anything else that we can do for you, please do not hesitate to contact us. With kind regards, Alberto Guante Assistant Director, Claims
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