Excellence Punta Cana - Picture of Excellence Punta Cana, Dominican Republic
Photo: Excellence Punta Cana
From Review : bad first impression of Excellence Punta Cana
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Guests
+27
This was my 16th all-inclusive experience. For comparison purposes I’ve stayed at all-incisive resorts in Mexico, Jamaica and Costa Rica - AM Resorts: Secrets Silversands, Secrets Capri, Secrets Papagayo, Karisma Hotels: El Dorado Royale, El Dorado Casitas, El Dorado Maroma,…
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Date of stay: September 2018
Response from Excellence G, General Manager at Excellence Punta Cana
Responded 15 Oct 2018
Dear guest, First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share this review with other travelers. We sincerely apologize for not being able to provide the best first impression upon arrival because the facts you described are not the standards which Excellence Punta Cana is known for. We can assure you that every constructive criticism has been taken by our team in order to maintain the standards and ensuring your satisfaction. On the other hand, it is a pleasure hearing from you the services you enjoyed the most and fortunately, the outcome was great. We do truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please, receive our warmest regards from the Excellence Group.
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