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Water run offs with large holes - Picture of Ocean El Faro, Dominican Republic

Photo: Water run offs with large holes

Water run offs with large holes
Wet day beds and dirt across front where rats run between beds and apartment
Vent in bathroom
Great resort despite the sales staff bothering
Great resort despite the sales staff bothering
Great resort despite the sales staff bothering
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Other Recent Reviews

Very poor
January 2021
Deborah Whitehouse wrote a review Dec 2019
7 contributions4 helpful votes
+2
We have just returned from a 2 week stay at Ocean El Faro. We booked through Tui and chose this hotel as it is only 1 year old and listed 11 restaurants, numerous pools and a 5 star rating. Upon arrival, the hotel looked great and we were greeted by the reception staff with an
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Date of stay: December 2019
Response from CustomerServiceOcean, Director de Relaciones Públicas at Ocean El Faro
Responded 9 Jan 2020
Dear Guest! Receive a warm regards. We would like to thank you for choosing us as your holiday destination and for the meaningful time that you took to let us know your experiences concerning your most recent stay. On the other hand, let us apologize for not exceeding your expectations in some other aspects of your stay with us. All your comments have been shared with all the head departments involved, especially with the H10 manager. Certainly, our guests’ feedback are the best tool we can use to improve our services, and you can be self-confident that we will be taking corrective measures to prevent any future occurrence. Your personal experience does not represent the kind of service that characterizes our brand standards and definitely, this is not the experience we want to offer our valuable guests. Please accept our sincerest apologies for any shortcoming on our end. Kindest regards, Maritza Torres. Public Relations Manager. Ocean El Faro by H10
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