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Pool - Picture of Paradisus Princesa Del Mar Resort & Spa, Cuba

Photo: Pool

From Review : Very Bad Housekeeping makes this a 3 Star Only of Paradisus Princesa Del Mar Resort & Spa
Very Bad Housekeeping makes this a 3 Star Only
May 2017 Royal Service
Balcony overlooking the gardens
piscine service Royal
Bel hôtel, mais pas parfait!

Other Recent Reviews

AdrienneG71 wrote a review Jan 2017
Toronto, Canada101 contributions83 helpful votes
3.0 of 5 bubbles
Beautiful Resort and Beach, Food okay but wow horrible housekeeping. Here is my story. Before I begin I am willing to acknowledge that the bad housekeeping might just be the maids that look after Building 1 and not the norm. That being said this is what I experienced. Cheap
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Date of stay: January 2017
Response from Director Genera... P, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded 18 Jan 2017
Dear AdrienneG71, Thank you for taking the time to share your experience with us at Paradisus Princesa del Mar we really appreciate your important feedback with some observations; it is only through the comments of our visitors that we can improve our facilities and services. Accept our apologies because we were not able to accomplish your expectations with the quality in food and beverages. Your comment is very important to us and has been sent to the Department in charge. We regret for the inconveniences that caused with the cleaning in your room; we ensure that our House Keeping Department does their best effort for give the rooms scented, fresh and pleasant. Accept our apologies for the bad feelings. We are sincerely looking forward to the pleasure of welcoming you again in our Paradisus Princesa del Mar, and assure you that you will enjoy even superior services and facilities on your next visit. Managing Director. Paradisus Princesa del Mar.
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