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Stairway for guests, covered in construction debris - Picture of Hotel Riu Palace Antillas, Aruba

Photo: Stairway for guests, covered in construction debris

From Review : Bait and Switch, Deplorable Corporate Policies of Hotel Riu Palace Antillas
Stairway for guests, covered in construction debris
Construction workers with large bins of concrete - using guest hallways with bins of concrete and main elevators
Debris dumped from ceiling hole.
Hole in ceiling that opened up right before we left.
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US$ 532
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Cat223 wrote a review Aug 2021
3 contributions5 helpful votes
I think the perfect way to begin this review is with an interesting comparison made by an employee. He compared the bait and switch tactics of the hotel to be comparable to those used in the Vietnam war. Let me emphasize that again - a hotel employee compared the level of
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Date of stay: July 2021
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Antillas
Responded 20 Aug 2021
Dear Guest, Thank you for taking the time out to share with us feedback regarding your recent stay. We are dedicated to providing the high quality and consistent level of service for all our guests, and for this reason we are very disappointed to hear that you left our property with a different impression. Please be assured the type of experience you have described is not representative of the true RIU experience so many of our guests have become fond of. Unfortunately, from your Tripadvisor username we do not have specifics of your stay. If you feel that you would like to take this complaint further, please contact your travel agency, or only in case of direct booking our After Travel Complaints Department via complaints@riu.com so we can do a proper follow up. It is our only hope you will give us a second chance. The entire team wants to show you what they are truly capable of. With our best wishes we remain, Hotel Riu Palace Antillas Online Reputation Manager
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