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View from the 5th floor - Picture of Barceló Aruba

Photo: View from the 5th floor

From Review : Average at best of Barceló Aruba
View from the 5th floor
The cons outweighed the positives
Retirement party/ Family Vacation
Beautiful location but needs major work
Un hotel y un servicio correcto, sin nada para destacar
Beautiful location, okay food

Other Recent Reviews

Brian wrote a review May 2018
Pittsburgh, Pennsylvania569 contributions144 helpful votes
+2
2.0 of 5 bubbles
This place is beautiful on the outside. However the rooms are something to be desired. We came in for our Honeymoon and when dropped our bags because you cant check in til 4, we went outside and were blown away. It didnt continue. The good: The pool is amazing, not packed,
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Date of stay: May 2018
Response from Sowfi M, Quality Coordinator at Barceló Aruba
Responded 29 May 2018
Dear Apes44, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Aruba hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Our staff's service and helpfulness is one of our main strengths and we are quite disappointed to hear that you felt we under performed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. In relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; we also lament seeing the photographic evidence you have provided to support the information and would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. We have also taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind regards, Barceló Aruba
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